Experience The Difference

Get Stunning looking Websites for your business!

Turning a visitor in your webshop into a customer is much more expensive than encouraging an existing customer to make a repeat purchase. With my purchase through Fnac.be they did their best not to let me buy anything again. Learn from their mistakes so that you do not have this in your webshop yourself.

I recently needed a new shaver and since I had been a member of the Fnac in Ghent for years, I created a Fnacbe account under the motto “buy locally” to make my purchase online. Not a bad word about the ordering procedure, it worked perfectly. But the after-sales service and the technical problems with the site are one to cry.

Read about why should you install lates updates

1. Automatically redirect to wrong language, even with logged in account

After creating the account, you remain logged in, thanks to cookies. You would then expect that when you surf to their site again, you would get a personalized experience by at least showing the site in your own language. None of it!

Although people know that my default store is “Gent”, or “Gand”, I keep coming to the French version of the site. So always switching languages. Not a disaster, but frustration🙂

2. Error messages can be a bit bigger 🙂

I noticed that I had entered an incorrect email address because I noticed that I had not received any order emails. So it turned out that I had entered @ trivali.bbe, a “b” too much.

Well, then you just adjust that in your profile you think. None of it! You can change this, but hadn't noticed that an error message had appeared at the bottom (in French) stating that something had gone wrong. For your reading convenience I have added an arrow to the error message. Can't be better?

3. No response from customer service

Then just email the customer service to have the account adjusted so that I still receive the order emails in the future. You expect an answer, don't you?

None of it! After 6 days in the meantime, no response may have been received and my account has not yet been adjusted. Fortunately, it was nothing urgent or important. I wouldn't be too happy about it.

4. Buy at a local webshop, I thought ...

You think buy locally. You can already hear me coming!🙂

None of it! When I receive my order, it appears that the package has been sent from a warehouse in France. I should have known, of course, because Fnac is originally French, but at Vandenborre (from the same group) the parcels come from Belgium.

5. Additional advertising is good, but do it in the language of your customer

It is certainly not bad to add an extra advertising brochure in the box. All major shops do that: it is a simple way to advertise your own shop and products extra. But then make sure it's clear.

None of it! At Fnac they send the French brochure, chauvinists as they are. I simply answer that directly in their own language: “Dans la poubelle with it!”.

But for Fnac again missed an opportunity to encourage the customer to make a follow-up purchase.

Oh yes, the shaver is great by the way! 🙂

Are you getting the most out of your shop?

Can you also take a critical look at your webshop? At Trivali we like to make time for you and your online project. We carry out an analysis, provide you with the working points and deal with the technical challenges ourselves. Sending the correct brochure in the box is of course your responsibility🙂

Service Areas:

Web Design India

Web Design Bangalore

Web Design Mumbai

Web Design Kolkata

Website Designing Company in Delhi

Website Development Company In Jaipur

Our Products:

School Website Design

Cheap website design starts at 2999

Service Areas:

Website Design India

Web Design Bangalore

Responsive website Design company

Web Design Mumbai

Web Design Kolkata

Website Designing Company in Noida

Website Designing Company in Delhi

Website Development Company In Jaipur

Our Products:

School Website Design

Cheap website design starts at 2999

October 30, 2020
Web design: 13 tips that my client goes through the lining

Many professionals are involved in the design of your website who try to think about all the details because we know that the most important thing is not that it be pretty (which too), but that it "works," that it achieves results, that it helps you to increase your sales and you are glad you […]

Read More
October 26, 2020
Web Design: Terms and definitions

The most difficult part of web design is understanding the terms and definitions that intertwine with the profession. As a business owner or perhaps a person intending to understand more about the complications of web design, it could be a little difficult to understand when technical jargon is woven into dialogues. These conversations often include […]

Read More
October 25, 2020
5 tips for improving the web design of a web site

A site may simply be successfully excelling in limited aspects (such as only web design or content - do not have a list of services prices and the series of questions frequently badly needed). It must have a design that loads into your site user experience, functionality, and properly complements the content . So what […]

Read More
October 24, 2020
How long does it take to build a website?

A common question that a lot of people have about creating a website is how long does it take to build a website? Obviously, when you are starting a business or blog and you need your site up and running as soon as possible, of course you want to know how long it will take […]

Read More
October 23, 2020
What is the difference between Web Design and Web Development?

The visual attraction of web development is achieved by transforming an idea from a singular concept into a story in several pages, which expresses a common thought on the pages of the site. Web development has a vast and complex application with every aspect that is added to a fully functional website. Companies and corporations […]

Read More
October 22, 2020
3 tips to keep in mind for a correct viewing of the site on mobile

In the last 7 years, mobile traffic has increased by 222%. Globally, over 50% of all Internet activity is mobile. The desktop follows just over 45% of all internet traffic and tablets make up the rest. With so many people browsing the web from their phones, it is essential to provide a great experience for […]

Read More
October 17, 2020
Tips For Designing And Programming A Web Page

Easy things you can do so that your web page helps promote your company, and above all, having a clear premise: what is good and brief is twice as good.  Usability: Navigation is the most important Navigating a web page is everything. Web design with a bad navigation structure or with a poorly thought-out structure […]

Read More
October 16, 2020
Important areas for impactful web designing

Web designing is a practice that will help to make an impactful website. For designing a website, many technical skills are needed, such as coding skills, graphics skills, SEO skills, etc. Web designing requires various technical development, visual design, information structure, content delivery, etc.  In the market, the web designer’s demands are quite high because […]

Read More
October 16, 2020
How does having a presence on the Internet help my business?

Once it is assumed that you have to be yes or yes on the Internet, having an online presence is more than selling in online stores or simply having a website. The presence on the Internet also includes branding, customer service, trend detection, marketing ... To have an effective online presence, it is necessary to […]

Read More
October 16, 2020
7 keys to starting a successful fitness business in Jaipur

There are times when starting a fitness business in Jaipur sounds like venturing out with a disruptive idea, trying to turn it into reality, and suddenly finding the magic formula for success. And although this is not entirely false, the truth is that you have to prepare for everything in life. Read : 5 strategies […]

Read More
1 2 3 6
support@coquewebsite.com
+91 7042128686
3J 54 Kristal Jasper Kasvanahalli Main Road
Off Sarjapur Road
Bengaluru, Karnataka 560035
Contact Us
Copyright © CoQueWebsite
All RIghts Reserved @2020
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram